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Mission Statement
Hensall Major Appliance & Mattress Centre is committed to providing excellence in product selection and information, customer service, delivery and after-sales service. Our family-owned business reflects its country values through small town friendliness and attention to all aspects of its business to provide a positive buying experience for customers.
We demonstrate our commitment to our mission statement through
- Listening and responding to our customers' needs
- Choosing products that give good value and reliability
- Offering a broad selection of products in a wide range of prices
- Providing knowledgeable, comprehensive, courteous customer service on the sales floor
- Backing up products with affordable long term warranty programs and in-house repair and maintenance
- Delivering and installing products with our own well-trained, professional staff
- Giving all-inclusive prices for products so there are no after-sales surprises
- Setting delivery times within a specified, short number of hours so customers do not need to set aside a whole day to wait for their purchases
- Removing and disposing of customers' old appliances & mattresses
Our customers demonstrate their appreciation of our service by giving us their repeat business over the years and word-of mouth recommendation to friends and families. |
